RETURN POLICY

We aim to make our customers’ experience as smooth as possible throughout the transaction and installation. However, it is not certain, despite all efforts and diligence, that nothing will go wrong and the customer may wish to return the product. In this case, kindly generate an RMA (Return Merchandise Authorization) request by agreeing to the terms and conditions below.

This page explains our policies in all such scenarios, for both our Business Customers and Consumers. See the terms listed below.

You must notify any discrepancies between the placed order and the goods received within 2 days of order receiving.

Terms

• Our "Business Customers" include customers who are not consumers
• Whereas, our "Consumer" include individuals who are not acting for the purposes of his or her business or profession

Cancelation Policy

If a consumer or business account intends to cancel an order, we will not charge them anything extra upon receiving an email with the order reference number or PO number before the order dispatchment process. Failing to email before the order is dispatched will incur a restocking fee of 25%.

In case the item has already been dispatched, we suggest consumers or business accounts to not open the shipment upon its arrival. Within the next 60 days of the package’s arrival, customers may then arrange for the shipment to be returned. You may ensure your item is adequately re-packaged using the original outer packaging, otherwise a 25% restocking fee may be charged.

Within 60 days of the signed goods by customers, we request the goods remain unused in order for us to receive them in a resalable condition, including all accessories, packing etc. In order to avoid liability of lost goods, you must arrange insurance against the goods while they are in transit. Please also note that you will be required to organize and pay for the delivery return.

Our non-returnable and non-cancellable orders include orders that are shipped directly from manufacturers.

Non-Faulty Returns Conditions

In case we agree, at our sole discretion, to accept the return for credit of unwanted products, the Goods must be returned with our prior written agreement within fourteen days of delivery, they must be unopened, with the manufacturers' seals intact, and in resalable condition. Whereas, all non-faulty returns are liable to a 25% to 50% restocking fee, depending on the circumstance, unless incorrectly supplied by Bulk Devices US.

A 25% restocking fee will be charged in case customers fail to return incorrectly supplied items in their original condition, including the good’s accessories, manuals, software, and warranties – all should be undamaged. It is requested customers repack the goods in the same way they were delivered.

Faulty Items under Warranty

Please raise an RMA request immediately after you encounter a fault in your purchased item. Following are the terms and conditions to agree to before the RMA request:

• Quote the order number, purchase date, and serial number of the faulty item.
• Upon confirming the faulty product’s warranty, one of our engineers will try to resolve your problem over the phone or via remote access.
• If the problem persists, an RMA Number will be issued and you will need to follow our standard RMA procedure.
• Once the item has been returned, we will test it and fix the problem. .
• We will send a replacement if the item cannot be repaired. Replaced hardware may be either new or equivalent to new, and have identical or equivalent specification. .